Privacy Policy
This policy describes how Xcel Film Solutions collects, uses, and protects the personal information you share with us.
Effective Date: January 1, 2025 · Last Updated: June 1, 2025
Xcel Film Solutions (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy applies to information collected through our website (windowtintbozeman.com), by telephone, by email, and in person in connection with our window film installation and graphics services. By using our website or engaging our services, you acknowledge the practices described in this policy.
Information We Collect
- Information You Provide
When you request a quote, contact us, or schedule an installation, we collect information you voluntarily provide, including your name, company name, email address, phone number, property address, and project details. This information is used solely to respond to your inquiry and fulfill your service request.
- Automatically Collected Information
When you visit our website, we may automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, pages visited, and the date and time of your visit. This data is collected through standard web server logs and, where applicable, cookies or similar tracking technologies.
- Communications
If you contact us by phone or email, we may retain records of that communication, including its content and metadata, to help us respond to follow-up questions and improve our service quality.
How We Use Your
Information
- Service Delivery
We use the information you provide to prepare and deliver quotes, schedule on-site assessments, perform installations, and follow up on completed work. Your contact and property information is essential to providing the window film and graphics services you request.
- Communications
We may use your contact information to send appointment confirmations, project updates, invoices, and warranty documentation. With your consent, we may also send occasional service announcements or promotions relevant to your past projects. You may opt out of marketing communications at any time.
- Business Operations
We use aggregated, non-identifiable website data to understand how visitors interact with our site, identify areas for improvement, and measure the effectiveness of our online presence. This data cannot be used to identify any individual.
- Legal Compliance
We may process and retain your information where required to comply with applicable federal, state, and local laws, including licensing requirements, tax obligations, and any legal proceedings to which we are a party.
Information Sharing &
Disclosure
- We Do Not Sell Your Data
Xcel Film Solutions does not sell, rent, trade, or otherwise transfer your personally identifiable information to third parties for their marketing purposes.
- Service Providers
We may share limited information with trusted third-party vendors who assist us in operating our business — for example, scheduling software providers, payment processors, or email service platforms. These vendors are contractually obligated to use your information only to provide services on our behalf and to maintain appropriate security standards.
- Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect the rights, property, or safety of Xcel Film Solutions, our customers, or others.
- Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our business assets, customer information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information becomes subject to a materially different privacy policy.
Cookies & Tracking
Technologies
- What We Use
Our website may use cookies — small text files stored on your device — to remember your preferences, maintain session state, and collect anonymous usage statistics. We may also use similar technologies such as web beacons or pixel tags for these purposes.
- Your Choices
Most web browsers allow you to refuse or delete cookies through their settings. Please note that disabling cookies may affect the functionality of certain features of our website. We do not respond to Do Not Track (DNT) browser signals at this time, as no uniform industry standard for DNT compliance has been adopted.
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Data Security
- Our Safeguards
We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include encrypted data transmission (HTTPS), access controls, and regular review of our data handling practices.
- Limitations
No method of electronic transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately at the contact information below.
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Data Retention
- How Long We Keep Your Data
We retain your personal information for as long as necessary to provide you with services, maintain business records as required by law, resolve disputes, and enforce our agreements. Customer project records — including installation documentation and warranties — are typically retained for seven years following project completion. You may request deletion of your personal information at any time, subject to our legal retention obligations.
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Your Rights
- Access & Correction
You have the right to request access to the personal information we hold about you and to request correction of inaccurate or incomplete data. To make such a request, please contact us using the information provided below.
- Deletion
You may request that we delete your personal information. We will honor such requests to the extent permitted by law, taking into account our legal obligations and the need to maintain records for completed service transactions.
- Opt-Out of Marketing
You may opt out of receiving marketing communications from us at any time by clicking the ‘unsubscribe’ link in any email we send, or by contacting us directly. Please allow up to 10 business days for your opt-out request to be processed.
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Children's Privacy
- Age Restriction
Our website and services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take prompt steps to delete it from our records.
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Third-Party Links
- External Websites
Our website may contain links to third-party websites or services that are not owned or controlled by Xcel Film Solutions. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
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Changes to This Policy
- Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the revised policy on this page with an updated effective date. Your continued use of our website or services after any such change constitutes your acceptance of the updated policy.
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Contact Us
- Questions or Requests
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at: Xcel Film Solutions, Bozeman, MT 59715 Phone: (406) 555-0190 Email: privacy@windowtintbozeman.com We will respond to all inquiries within 5 business days.